News
We are hiring - support engineer
The TalkingPoint Team is growing! We’re currently recruiting for a Support Engineer to join our innovative team developing and delivering workflow automation solutions for the NHS and beyond.
Company Support Engineer - Job specification
If you have the attitude and the aptitude, we will help you with the skills.
Company overview
GHG Software Developments Ltd. (trading as the TalkingPoint Team) is a boutique software development company specialising in all aspects of developing, delivering and supporting automated workflow solutions. Our unique workflows are integrated with third-party products, with speech-triggered workflows being a particular speciality. Designed to simplify everyday tasks and optimise productivity, our solutions sell into a variety of marketplaces, particularly the NHS.
Our current market sectors include Healthcare, Special Needs, Education, Police, Government and Legal.
Our TalkingPoint Software includes our unique proprietary scripting language that provides extensive facilities for controlling third-party software, to deliver intuitive, efficient workflows for both PC and Web applications. The successful applicant will take a key role in supporting, improving and testing our solutions as well as remotely training our end users.
What we can offer
We are looking to recruit our Support Engineer to join us at this exciting time of market expansion, to become a key part of our small but dedicated team. You will work mainly from our office, currently in Milton Keynes, though on occasions home working may be appropriate. The successful candidate will work closely with the Directors in managing the support of our fast-moving products and contributing to the ongoing development and testing of our solutions. The role offers an excellent opportunity to become part of a stable and established company. Working hours can be negotiable to suit the right candidate.
Person specification
Ideally, you will have:
- Suitable qualifications in IT, experience of working in application support and an understanding of software deployment and training
- Customer-facing skills to work directly with professional end-users
- The ability to manage and optimise the support given to our customers
- The ability to test and document new product releases
- The ability, after training, to develop and modify workflow solutions using our proprietary scripting language
- The character to build a good working rapport with our customers
- Confident IT and Internet skills (e.g. Packages including Word, Outlook, Teams, Edge and Chrome)
- The skills to work efficiently with Remote Support software (e.g. QuickAssist, MS Teams, TeamViewer and WebEx) to provide effective remote support
- A willingness to learn Speech Recognition packages for everyday work purposes, support, and testing.
Duties and responsibilities
- Heading-up daily remote customer support (including managing our web-based ticketing system)
- Training end-users remotely to use our products
- Testing new products and improvements, prior to release
- Assisting the customer base remotely in the installation and deployment of our software
- Producing and updating end-user and in-house documentation to assist in product use and deployment
- Identifying any product problems and working with the Team to resolve them effectively
- Supporting our internal staff with hardware and software problems when necessary
- Identifying customer requirements to help focus customer-driven improvements
- Learning the TalkingPoint scripting language used to build automated workflows.
Salary and benefits
Negotiable, depending on experience. The company also awards discretionary bonuses when appropriate.
You will also benefit from 20 days Annual Leave, plus Bank Holidays
If you’re interested in making a difference to society through digital technology, we’d love to hear from you.
To express your interest, learn more, or apply, please get in touch at:
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Please note: we are not seeking assistance from recruitment agencies or consultants and will not respond to such approaches.
